HOW TO SHOP
You are most welcomed to visit Forever Young to browse the health and beauty news or do your shopping. You can check you present and previous shopping records and delivery details once you login to Forever Young website.

STEP ONE¡GSelect your favorite items
You can browse all the FY products by clicking the product categories placed at the top of the website. The categories include Cell Therapy Product Range, Daily Health Care Series, Body Contouring Series and FY promotion. By clicking ¡§ADD TO CART¡¨ button, the items you selected will enter your shopping cart. You can continue your shopping or proceed the payment.

STEP TWO¡GPayment Method
Bank Deposit
Please deposit your payments to the following:-
Beneficiary: Forever Young Limited
Banker: Hang Seng Bank
Account No.773-865381-001

Please bank-in and fax the deposit slip together with your name and contact number to (852) 2359 7649.

Paypal
Paypal is the only means for online payment. By clicking ¡§CHECK OUT¡¨ button, you will be directed to Paypal website for the next step. You are required to fill out your personal information as well as the credit card details to finish the payment procedure. Accounts will be shown on your credit card bill. Original invoice from Forever Young will be sent to you along with the delivery.
For more details of Paypal, please visit www.paypal.com.

STEP THREE¡GDelivery
Complete your ¡§Correspondence Address¡¨ for delivery. Go to ¡§Delivery Address¡¨ for the delivery is different from correspondence address. You are required to provide ¡§detailed address¡¨ to avoid any delivery delay and extra administration cost. Forever Young reserves the rights to debit for the extra delivery cost if there is any delivery failure caused in result of incomplete or wrong delivery address provided by you.

a.  Orders will be delivered within 3 working days after full payment settlement and phone confirmation is made.
b.  Delivery Fee of $30 will be charged for each single order. (This charge is not applied for home address or remote areas)
c.  Additional delivery fee may be charged for special delivery locations, such as residential districts, hospitals, universities, container terminals, mid-level, the Peak, non-industrial districts, construction work sites, the airport, DiscoveryBay and Islands. For details, please contact our staff.
d. 

Delivery time: Mon-Fri: 9:00am to 1:00pm; 2:00pm to 5:30pm
Delivery will not be made on Saturdays, Sundays and Public Holidays

e.  Delivery service will be temporarily suspended during typhoon No. 8 signal hoisted and rainy days with Black Rainstorm Warning.
f.  We reserve the rights to claim against the handling and administration charge from you if the delivery is in vain.

ORDER AMENDMENT
HK$50 will be levied for orders amendment and/or cancellation.

EXCHANGE OR RETURN OF PRODUCTS
Customers shall inspect all the products upon delivery, especially any losses, damages, shortage of goods or mis-placement of ordered products shall notify us by phones or emails within 3 working days upon delivery. Otherwise, the customers shall be deemed to accept the full and completion of the orders.

CUSTOMER SERVICE
Should you have any enquiries on the products, delivery and shopping procedure, please feel free to contact us.

Forever Young

Tel: +(852) 2291 0022
Email¡Jinfo@foreveryoung.hk
Address: Unit 716, Corporation Park, 11 On Lai Street, Siu Lek Yuen, Shatin, New Territories, Hong Kong